We strive to offer you the quality product of your choice. We offer a 100% money back guarantee on all products that are defective or damaged during shipping as we know that sometimes things do happen. If you are not happy with the order that you have received for any reason,  you can email us at orders@thecitytees.com with your request and reason of return. Please note that all returns have to be processed within 14 days of receiving your order.

The items must be unworn, unwashed, undamaged, and with original tags attached. 

 

Where do I ship my return?
Just let us know and we will shall arrange for pickup and issue a full refund -or a replacement- if preferred.

 

When will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 5 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email when this transaction has taken place.

 

Please consider that we do not issue the refund if your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).